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Thanks to automatization in ordering, operators have extra time to call existing customers and perform cold calling to attract new clients.
If a customer doesn’t place any orders throughout a specific timeframe, then an operator can:
A operator doesn’t need to spend time to place an order. All orders are placed automatically through Sales Panel
How it works:
Как происходит процесс заказа:
The app has feedback chat, where a customer can ask a question or report a problem. An operator can respond right away without a need to switch to messengers or email.
Online results March 2020
Integration with the app will be easy if you already operate an accounting system. After merging, all orders placed through the app and the website will automatically go to your CRM as well.
Order’s status is displayed on the dashboard: time the order was placed and current status of the order. All inquiries are transfered to the archive after being completed. An operator can easily retrieve information and resolve a problem if needed.
Customers can be in love with your products, but due to human interactions they might switch to your competitors. Reasons to swith can be: an operator was rude; an operator placed an order using wrong information; your phone line was always busy. Try to minimize human factor and automate working processes in your business. This will increase your customers’ loyalty and your profits.
It is quite cumbersome to keep track of your business on paper. Needed documents can be lost and destroyed. CRM system is a safe way to keep your files electronically and allows to remind operators about current tasks in a flash!
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